Article 1 - Applicability

These general terms and conditions apply to every offer made by Theresa Baeumel (hereafter “Infusion or “contractor”), Johannes Verhulststraat 198-3, 1075 HE Amsterdam, registered at the Dutch Chamber of Commerce under number 85974420 and to every agreement/distance contract that has been realized between Infusion and a client (as consumer.)

Prior to the conclusion of a distance contract (koop op afstand), the text of these general terms and conditions will be made available to our clients. If the distance contract is concluded electronically, the client will be provided with the text of these general terms and conditions electronically, in such a way that the customer can easily store them on a durable data carrier.

Article 2- Definitions

In these general terms and conditions, the following terms are defined:

●      Contractor: Theresa Baeumel, who uses these general terms and conditions to offer services and programs.

●      Client: the person, company, or institution that issues the assignment for the work.

●      Services: all products and services provided by the contractor to the client.

●      Coachee: the individual participating in a guidance, advice, or coaching trajectory, the latter if not the client themselves.

Article 3- Applicability of these conditions

These general terms and conditions apply to all offers and agreements in which the contractor offers or delivers services. Deviations from these conditions are only valid if expressly agreed upon in writing.

Not only the contractor but also all individuals or companies involved in the execution of any assignment for the client can invoke these general terms and conditions.

These general terms and conditions also apply to additional and follow-up assignments from the client.

Any purchasing or other general terms and conditions of the client do not apply unless expressly accepted in writing by the contractor.

Article 4 - Service provision

The contractor provides services to businesses and individuals aimed at personal awareness and change. The coachee chooses whether to apply this awareness and change to their personal situations.

Article 5 - The offer

All quotations made by the contractor are non-binding and valid for 30 days, unless otherwise indicated. The contractor is bound to a quotation only if its acceptance by the client is confirmed to the contractor without reservation or modification within the specified validity period.

The prices in the quotations are exclusive of VAT unless expressly stated otherwise.

A quotation/ offer contains a complete and accurate description of the products, digital content and/or services being offered.

Infusion is not bound by obvious errors or mistakes in the offer.

By entering into an agreement with Infusion for purchasing a service, product or to partake in a program, the client acknowledges that:

-   I am at least 21 years old

-   I am obliged to provide the requested information about my personal (medical) situation and keep all the information accurate and up to date*

-   I consent that Infusion will process a limited amount of personal data regarding my health during the registration process to determine if I am eligible to partake in the program

-    I am aware that the Infusion programs are experiential programs, with no promise to heal or cure, that may or may not benefit my personal growth

-    I am aware that the Infusion programs can involve the use of legal truffles containing natural psilocybin if both parties agree and the health screening is completed*

-     I understand that strong reactions can occur*

-     I am aware that Infusion guides & coaches are not licensed psychotherapists or psychologists

-      I am aware that my participation in the course is at my own risk. I accept the limitation of liability of Infusion as described in its Terms and Conditions

-       I am aware that if I cancel or reschedule my booking, cancellation or rescheduling fees may apply.

*only applicable for retreats and 1-2-1 programs containing psychedelic truffles.

Article 6 - The contract

The contract will be concluded when the client accepts the offer and the conditions thereby stipulated have been fulfilled. If the client has accepted the offer electronically, Infusion will confirm receipt of acceptance of the offer electronically. The client can dissolve the contract as long as this acceptance has not been confirmed by Infusion.

Article 7 - The price

During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.
Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations. Price increases more than 3 months after the contract was concluded are only permitted if Infusion stipulated as much and:
a. they are the result of statutory regulations or stipulations; or
b. the customer is authorized to terminate the contract on the day on which the price increase takes effect

Prices stated in offers of products or services exclude VAT. 

If you are a consumer, you have the right to withdraw from the agreement without giving any reason and without penalty within 14 days of your acceptance of the offer. To do so, you must, within these 14 days, send a withdrawal notice to theresa@infusion.earth. If any services are provided before the end of the 14-day right of withdrawal period you will have to pay fees for the services you used (including during the 14-day withdrawal period).

Article 8 – Limitation of Liability & Screening
Infusion disclaims all liability for any illness, injury, death, property loss or damage, caused (in part) by any provided misinformation by the client to Infusion or caused by not (fully) following instructions provided by Infusion to the client.
Client is aware that due to the innovative services provided by Infusion, the liability of Infusion is limited to reasonable direct out-of-pocket damages, actually incurred by the client, with a liability cap of the amount paid by the client to Infusion for the specific service(s) and product(s) provided by Infusion to client. Infusion will not be liable under any circumstances for any indirect, special, punitive, accidental of consequential damages.

In case a Microdosing or psychedelic experience is booked, Infusion commits to a careful and extensive screening of the client. Our screening method will be adjusted, as new learnings and data are published. The facilitators are not doctors and therefore we do not give health or medical-related advice or counsel directly to a potential participant. The participant should consult with their medical provider in case of questions to ensure safety. 

Infusion also commits to do a careful and informative intake that informs the client about contraindications and preparations for a psychedelic experience.

Article 9 – Payment and cancellation
All sums payable by the customer for services and products are paid at the time an order is placed through the website.  In case customer enters into an agreement with Infusion for any kind of (online) service, a down-payment will be paid at registration and the remainder is due 14 days before the start of the service. If payment isn’t received in full at least 7 days before the start of the service, the client will not be allowed to participate and client will not be able to claim any refunds to compensate Infusion for the upfront costs and preparations of such reservation and service. If client cancels any reservation for a service provided by Infusion, the following Cancellation or Rescheduling fees apply:

Cancellation of full Coaching Programs (i.e. programs that include 6 sessions or more) is only refundable by cancellation 30 days prior to the agreed start date. Once the program has started and the first session is completed no refunds will be issued. The sessions have to be used in a timeframe of the amount in sessions in months +1. So a 6 session program has to be used up in 7 months otherwise they expire. This is to hold the client accountable for their progress. Cancellation of single sessions within a program are subject to the above “individual single coaching session” cancellation policy.

There will be no refunds if an experience ( Retreat or 1-2-1 ceremonial experience ) can not be conducted due to reasons that in the clients responsibility such as -but not exclusive to- not being sober, being on SSRis or SNRIs. If the client has an health issue that does not allow for the 121 experience/ceremony to take place on that day, rescheduling can be discussed if the health condition does not persist.

If a client fails to fulfill his payment obligation(s) in good time, after Infusion has informed the client about the late payment, the customer is allowed 14 days in which to fulfill the obligation to pay; if payment is not made within this 14-day period, statutory interest will be payable over the sum owed and Infusion has the right to charge reasonable extrajudicial costs of collection he has incurred. These costs of collection amount to, at the most: 15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. Infusion can make departures from these sums and percentages that are favorable to the customer.

In case Infusion has to cancel a service, program or experience due to unforeseen circumstances the client will be able to reschedule to a future date.

Article 10-  Execution of the Agreement

Every Agreement results in an obligation for the contractor to make an effort to fulfill its obligations to the best of its ability, with due care, and necessary expertise.

The contractor has the right, in consultation with the client, to have certain activities carried out by third parties or to be assisted by third parties.

The client ensures that all data necessary for the execution of the agreement, as indicated by the contractor, are provided to the contractor in a proper, complete, and timely manner. If the necessary data for the execution of the agreement are not provided to the contractor in a timely manner, the contractor has the right to suspend the execution of the agreement and/or charge the client the additional costs resulting from the delay at the usual rates.

Article 11 – Feedback and Complaints procedure
All compliments, comments and complaints can be directed to Infusion at: theresa@infusion.earth. A client who has discovered shortcomings in the execution of a contract must submit any complaints to Infusion without delay, in full and with clear descriptions through the aforementioned e-mail address. A reply to complaints submitted to Infusion will be provided within a period of 30 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then Infusion will reply within 14days, confirming receipt and indicating when the client can expect a more elaborate reply.
The client should give Infusion a time period of at least 8 weeks to solve the complaint in joint consultation. After this period of time, the complaint becomes a dispute that is subject to the disputes settlement scheme.

Article 12 - Confidentiality

Infusion highly values the personal and private nature of interactions with clients. Infusion prioritizes and respects client’s privacy. Unless there is a clear and immediate risk of harm to the client or others, discussions remain confidential. However, there might be instances where Infusion might seek support or guidance in processing interactions, and in such cases, may consult with trusted colleagues or a therapist. Infusion will never reveal any specific details or information that could compromise the clients privacy.

I kindly ask that clients refrain from discussing interactions between Infusion and the client with the media without obtaining explicit permission. It is crucial to preserve the personal aspects of a clients journey and uphold the privacy of all participants involved.

Article 13 - Disputes
Contracts entered into between the customer/client and Infusion are subject only to Dutch law. All disputes will be submitted exclusively to the competent court in Amsterdam, The Netherlands.